Frequently Asked Questions

Daily
Departure Time - 08:30am

Daily
Departure Time - 09:15am

Daily
Departure Time - 08:00am
Collection Time - 16:00pm

Monday | Wednesday | Friday
Departure Time - 09:00am
Collection Time - 17:00pm

Tuesday | Thursday
Departure Time - 09:00am
Collection Time - 15:00pm

Daily
Departure Time - 08:00am

Wednesday
Departure Time - 08:30am

Tuesday | Thursday
Departure Time - 08:30am

We kindly ask that you drop your vehicle off between 7:30 AM and 9:00 AM.

If arrangements have already been made to make use of our drop off and pick up services, then please ensure you arrive at least 20 minutes before the driver is scheduled to leave. This will allow us to complete all necessary preparations and paperwork before the service begins.

Salt River | Milnerton | Strand

Sales & Bookings Department

Weekends | Public Holidays

Your vehicle service will take a full working day to complete.

This duration is necessary to ensure we provide the highest quality service. We need to wait for a Technician to become available, conduct a thorough check-over of your vehicle, and perform quality control testing after the service. Additionally, we will wash and vacuum your vehicle to ensure it is returned to you in clean condition.

If you require your vehicle at a specific time, this can be arranged with the branch directly to ensure that they can organise that your vehicle needs to be brought into the workshop at a sooner time.

autoWORKS thanks you for your understanding and patience.

autoWORKS prefer that all customers pay on collection of their vehicle.

Alternatively, special arrangements can be made with the branch on the day of your booking if you would like to pay before your service.

Our payment options are as follows:

• Debit / Credit Card
• EFT (Electronic Funds Transfer)
• Cash

If you would like to pay via EFT our branches are more than happy to provide you with our banking details apon request.

We are sure you heard the terms

• OE (Original Equipment)
• OEM quality parts (Original Equipment Manufacturer)
• OES quality parts (Original Equipment supplier)
• Aftermarket parts

Let autoWORKS explain why these are the parts that we use to Service and Repair your vehicle –

OE (Original Equipment): The original equipment is your car

OEM Parts (Original Equipment Manufacturer)

The car manufacturer (OEM) makes the body, frame and sometimes the engine block and cylinder head. The OES (Original Equipment Supplier) supplies all the other parts in your vehicle.

OES (Original Equipment suppliers)

OES parts are made on the same assembly line as the “Genuine parts” except that the “genuine part” is branded with the car’s logo, and then gets wrapped and labelled in the agent's packaging.

What are Aftermarket parts?

These parts are not made for the car manufacturers. Sometimes, OES companies like Bosch and Valeo manufacture these parts, and other times it’s by a completely different manufacturer like Meyle. The main difference is they are not made completely to the cars manufacturers specifications. This is not always bad. One example is Bilstein. They are not an OEM/OES supplier, but they offer parts of matching quality as well.

For further details regarding the above, feel free to read through our blog.

autoWORKS offer a 1 Year or 60 000km warranty, whichever comes first.

• autoWORKS warrants all repairs to be free from patent defects in material and workmanship for 60,000 kilometres or 12 month from date of purchase whichever comes first, unless otherwise stated in writing.
• For the duration of this extended warranty autoWORKS will replace or repair any defective goods or components supplied by autoWORKS free of charge.
• Normal wear and tear is excluded from this extended warranty (e.g. wear of brake pads or spark plugs).
• Liability for consequential loss or damages is excluded from this extended warranty.
• This extended warranty will only apply if all parts are supplied by autoWORKS and the vehicle is maintained and repaired as recommended by autoWORKS or the vehicles manufacturer.
• In the case of a dispute arising, autoWORKS will abide by a the AA or RMI acting as arbitrator.

For further details please read through our Terms and Conditions which will explain in further detail.

Yes, autoWORKS supports Right to Repair!

Right to Repair means you are not forced to repair or service your car at the dealership from which it was purchased, while it is still under the manufacturer’s warranty. You are now empowered to choose where you wish to service your vehicle, without the risk of your warranty being voided.

Your warranty claim can on be declined if the manufacturer finds that a warranty related failure is due to:

• Incorrect servicing or servicing not done as specified by the vehicle manufacturer
• Poor workmanship
• Part failure

With this being said, the whole warranty cannot be voided. Only the section/s of the warranty that relate to the failure/damage may be voided, the remainder of the warranty must be honoured by the manufacturer.

To maintain your warranty, all parts used on your vehicle should be of the same or higher quality than that of the original. OES (Original Equipment supplier) parts and oils, are parts of the same quality as the parts used by the agents and are sourced from companies such as Bosch, NGK, Textar or Ravenol that manufacture parts for the OEM's.

For more information visit our Right to Repair Page.

autoWORKS offer specialized service packages for your vehicle.

These packages are designed to provide discounted labor and prices, ensuring you get the best value for your vehicle's service needs.

Each service package is tailor-made for specific vehicles, meticulously crafted according to manufacturer specifications. This ensures that your vehicle receives the precise care it needs, maintaining optimal performance and longevity.

To explore our range of service packages, please follow the link.

autoWORKS is able to work with most Insurance companies.

Please see the process below when using an extended warranty:

• Your vehicle will need to be in our workshop and stay for the duration of the claim.
• Your vehicle will need to be assessed by one of our technicians.
• Once the Technician has provided us with the fault report, autoWORKS will then do the quotations.
• If your insurance requests that we strip the vehicle first, autoWORKS will then inform you and request if we can proceed, as this cost will then fall on you.
• To approve the claim, autoWORKS will contact your insurance company with the quoted amounts and provide them the following details:
  • Your policy number/ID number
  • Failure report
  • Pictures of faulty parts
  • Service history (last 2 or 3 services)
  • Quotation/s
• Should your Insurance wants to send out an assessor, we will inform you. This process can take around 48 hours to complete.
• Once we have received authorization from your insurance company, we will contact you to confirm the outstanding amount and discuss any shortfalls there may be.
• autoWORKS will then complete the repair according to manufacturer specifications.

When should you not drive your vehicle:

• Yellow Warning Light - a yellow warning light means something in your vehicle is not working as it should and needs to be assessed as soon as possible. In the event of a yellow warning light you can drive your vehicle to the nearest workshop.
• Red Warning Light - a red warning light means that something is seriously wrong with your vehicle. If a red light appears we recommend stopping the car as soon as it is safe to do so and checking your vehicle's manual for further instructions.
• Overheating - Pull your vehicle over on the side of the road and shut off your engine. Let your engine cool down and contact a towing company to assist with towing your vehicle to the nearest workshop.
• Losing Coolant - If your vehicle is losing small amounts of coolant at a time it is safe to drive your vehicle through to the nearest workshop. However, if your coolant is dropping quickly we recommend contacting a towing company to prevent further damage.
• Loud Noise - A loud noise from your vehicle can be related to your engine or suspension. Due to this, we recommend pulling your vehicle off onto the side of the road and contacting a towing company to assist you.

Most Insurance companies offer 2 free tows per year, we recommend contacting them first. If they are unable to assist you, then feel free to contact a private towing company of your choice.